Frequently Asked Questions

Welcome to Rustic Quarters! We want your shopping experience to be as warm and easy as the spaces you’re creating. Below you’ll find answers to some of our most frequently asked questions.

ORDERS

How do I know my order was received?

Once your order is successfully placed, you’ll receive an order confirmation at the email address provided during checkout.

If you don’t see your confirmation, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible.

We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or production.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible with your order number and the correct shipping address.

If your order has not yet shipped, we’ll do our best to update it. Once an order has been shipped, we may not be able to redirect the package.

SHIPPING

How long will it take to receive my order?

Processing and shipping times vary depending on the product and where it is being shipped.

Some Rustic Quarters products are made or printed especially for you, so they may require additional production time before shipping.

Once your order ships, tracking information will be sent to the email address associated with your order.

Will all of my items arrive together?

Not always. We work with different production and fulfillment partners, so items from the same order may occasionally arrive in separate packages.

If this happens, you may receive more than one tracking number.

How can I track my order?

Once tracking becomes available, you’ll receive an email with your shipment information.

Please allow some time for the carrier to update tracking after your shipping label has been created.

PRODUCTS

Are the colors exactly the same as they appear online?

We do our best to accurately represent the colors and details of every product. However, colors may appear slightly different depending on your phone, computer, screen settings, lighting, or the natural variations of certain materials.

These subtle differences can be part of the unique character and charm of home décor.

Are all Rustic Quarters products made by the same company?

Rustic Quarters offers a thoughtfully selected collection of home décor, gifts, accessories, and made-to-order products from various trusted suppliers and production partners.

This allows us to offer a wider variety of pieces that complement the Rustic Quarters aesthetic.

Are made-to-order items created after I purchase them?

Yes. Certain products, including select mugs, apparel, pillows, and other custom-designed Rustic Quarters merchandise, may be produced specifically after your order is placed.

Because production begins shortly after ordering, changes or cancellations may not always be possible.

RETURNS & ORDER ISSUES

What if my item arrives damaged or incorrect?

We want you to love what arrives at your door.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your:

Order number
Description of the issue
Photos of the item and packaging, when applicable

We’ll review the issue and help determine the appropriate next step.

Can I return an item if I change my mind?

Return eligibility may vary depending on the type of product purchased. Certain made-to-order, personalized, final-sale, or other non-returnable items may not qualify for a return.

Please review our Return & Refund Policy for complete information before requesting a return.

Please do not send an item back without first contacting us and receiving return instructions.

Do you offer exchanges?

Because product availability can change, direct exchanges may not always be available.

If you have an issue with an item, please contact us so we can review the available options.

PAYMENTS

What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

Is my payment information secure?

Payments are processed through the secure payment options available through our online store. Rustic Quarters does not directly store your complete credit or debit card information.

STILL HAVE A QUESTION?

We’re happy to help.

Visit our Contact Us page and send us a message. If your question is about an existing order, please include your order number so we can assist you more efficiently.

We generally respond within 1–2 business days.

Thank you for choosing Rustic Quarters and supporting our small business.

Rustic Quarters
Modern farmhouse style. Rustic charm. Cozy living.

rusticquarters.com